Category Archives for "Knowledge Desk"

SIAM Foundation Course Review

We were delighted to recently find that our SIAM Foundation course has been reviewed in the itSMF International online magazine. Michael Imhoff Nielsen agreed to “test drive” the new certification course during a service manager day in the Netherlands and had the following to say – “Overall impression of this e-learning is that it is […]

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Getting started with Agile

Have you heard ‘agile’ mentioned more often recently? We have! Many of the organizations we work with want to ‘be agile’, and increase their ability to deliver high quality work at speed. The dictionary defines agile as ‘being able to move quickly and easily’. Organizational agility refers to the ability to react to changes and make […]

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Are your skills future proof?

Here’s a trend we observe with some of our e-learning customers.  They purchase a course with 90 day’s access.  They log in, and take a look at the materials.  Then, they do nothing for 89 days.  And on day 90, suddenly there is a lot to do before the license expires. In the wider industry, […]

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The All New ITIL Expert Program

You may have noticed that we’ve recently made some changes to the ITIL Expert Program. Previously, students were given the option of Lifecycle Track study, Capability Track study, or a tailor made package with a mixture of courses from both tracks. We’ve now increased the number of courses included within the program, so that all […]

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Use metrics to shine a light

Use ITSM to Measure DevOps Success

In this blog, we look at how organizations with an existing ITSM reporting capability can use it to support the adoption of DevOps practices. The reality for many companies is that they will have an IT operations or IT service management (ITSM) organization in place at the same time as they embark upon new DevOps […]

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Improvement for Jaguar Land Rover

How BRMP Training Made a Difference

Reuben Connolly, BRM and a Regional Technology Manager in the Overseas region of Jaguar Land Rover (JLR) has recently overseen a project to gain formal certification for some of his team of BRM’s to help them in their job role. Here, he tells us how the Business Relationship Management Professional (BRMP) training made a difference to […]

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7 Reasons Why this is the Year of BRM

When you consider how young the IT profession is, it’s no wonder people ask about the Business Relationship Management role. Think about how long HR, finance, marketing, and operations roles have been marinating in companies. In fact, the first real generation of life-time IT professionals are just now beginning to retire. So, it stands to […]

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Training Survey Results: Hot Topics for 2017

In December of 2016 we created a survey for IT Professionals with the aim of gathering information about the formal training that people have already taken and what their views on the future of IT Service Management training are. To ensure that we obtained direct, honest answers, we asked for no personal information, keeping the […]

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What’s the deal with DevOps?

Is Devops the silver bullet or just another acronym?  In this article, we take a look at the evidence to see if DevOps really works, and what it will mean for your organisation. The Statistics Firstly, let’s look at some recent DevOps stats (from Puppet Labs 2016 State of DevOps report). High performing organisations using […]

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