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Meet The Team

Claire Agutter

Director/Lead Tutor

Claire is passionate about all things IT service management and brings this to her role as lead tutor.  Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.  Using this approach, we’ve developed a balanced portfolio of mainstream areas like ITIL and emerging essential best practice like OBASHI.

When she’s not working, Claire can be found running half marathons and trying to learn Spanish.

Dave Agutter

Technical Director

Dave is a highly experienced service delivery manager who has worked with a number of large UK clients to make their IT services successful.  He is also an experienced entrepeneur, and has run and sold several businesses.

Dave and his team constantly review the technology used by ITSM Zone to make sure it provides the best possible learning experience.

When he’s not working, Dave is most happy on the ski slopes.

Kirsty Emmott

Senior Account Manager

Kirsty Emmott provides dedicated support to our customers and partners.  Kirsty and her team look after corporate accounts and make sure our clients have everything they need – from training needs analysis to ongoing reporting and next steps.

When she’s not working, Kirsty spends time with her two daughters and at the gym.

Maya Ninova

Account Manager

Maya works with Kirsty to provide dedicated support to our customers and partners. Maya provides demonstrations of our white-label portal solution, helps new partners through the on-boarding process and supports them as they add e-learning to their portfolio. Maya also works with corporate clients

When she’s not at work, Maya is either reading fiction or out shopping.

Ralph Nicksarlain

North American Sales

Ralph is our dedicated representative for our North American clients.  Ralph looks after corporate accounts and provides end to end management from quotation through to delivery.  With years of sales experience, Ralph can help you to maximise the return from your training budget.

When he is not working, he can be found teaching yoga and playing his trumpet in a community band.

Martin Horton

Web Development Lead

Martin is the genius behind the ITSM Zone site and its continual improvement.  An SEO and social media expert, Martin manages and oversees all technical support and administration.

When he’s not working, Martin likes cooking, running and playing football.

Noel Johansen

The voice of ITSM Zone

A professional actor and voice over artist, Noel makes sure all of our training courses are professional, clear and easy to understand.  An experienced production manager, Noel is a key element of our training course delivery.

When he’s not at work, Noel is usually swimming like a fish in one of the local pools or poring over instructions with his Lego obsessed son.

Helen Morris


Helen has been working in IT since 1984, specialising in service management for the last 15 years. Working as both a consultant and trainer, Helen brings her experience to the classroom and applies her knowledge and expertise in a pragmatic approach to organisation’s requirements.

When not working, Helen balances her time between her home in France, and her children and numerous grandchildren in the UK.

Liz Gallacher


Liz is an experienced service management trainer and consultant. She has provided consultancy to central government and the private sector, and delivers training to clients globally. She is a co-author of an ITIL study guide.

When not working, Liz likes to travel – either to her vacation home in Florida, or through home-exchange arrangements. So far she has exchanged homes in Argentina, France, Spain, Canada and the USA, with Australia and New Zealand pencilled in for 2016